Terms & Conditions

Art. 1 – General provisions

  1. The user navigating in this area accesses LEGRENZI STUDIO, accessible through the website: www.francesco-legrenzi.com. The browsing and transmission of a purchase order on the site implies acceptance of the Data Protection Policies and Policies adopted by the site indicated therein.
  2. These General Conditions of Sale apply to the sale of products with exclusive reference to purchases made on the site in accordance with the provisions of Part III, Title III, Chapter I, Consumer Code (Legislative Decree 206/05 amended by Legislative Decree No. 21/14 and Legislative Decree 70/03) by:
  • Francesco Legrenzi
  • Born: Clusone (BG) – Italy
  • Studio: via C. Battisti 20
  • VAT: 03190830160
  1. The user is required, before accessing the products supplied by the site, to read these General Conditions of Sale which are generally understood and unequivocally accepted at the time of purchase.
  2. The user is invited to download and print a copy of the purchase form and of these General Conditions of Sale whose terms francesco-legrenzi.com reserves the right to modify unilaterally and without prior notice.
  3. You can use the site and then access products supplied by the site and purchase these in ITALIAN and ENGLISH.

Art. 2 – Object

  1. These General Conditions of Sale govern the offer, forwarding and acceptance of purchase orders of products on LEGRENZI STUDIO and do not regulate, however, the services or the sale of products by individuals different from the seller that are present on the same site through links, banners or other hypertext links.
  2. Before sending orders and purchasing products and services from different subjects, we suggest checking their terms and conditions of sale.

Art. 3 – Conclusion of the contract

  1. The contract is concluded when the seller receives the payment and the completed form by the user.
  2. It contains the reference to the General Conditions of Sale, payment that can be used, the methods of delivery of the products purchased and the relative costs of shipping and delivery, a reference to the conditions for exercising the right of withdrawal, and methods and times for returning the purchased products.
  3. Before concluding the contract, you will be asked to confirm the reading of the General Conditions of Sale including the information on the right of withdrawal and the processing of personal data.
  4. The buyer is obliged to pay the price from the moment the online order submission procedure is completed. This will happen by clicking on the “PLACE ORDER” button at the end of the wizard.
  5. Once the contract is concluded, the seller is responsible for the order to be sent.

Art. 4 – Registered users

  1. When completing the registration procedures, the user undertakes to follow the instructions on the site and to provide his personal data in a correct and truthful manner.
  2. In any case, the confirmation will exonerate LEGRENZI STUDIO from any responsibility regarding the data provided by the user. The user undertakes to promptly inform LEGRENZI STUDIO of any variation of their data at any time communicated.
  3. If the user then reports inaccurate or incomplete data or if there is a dispute by the interested parties about the payments made, LEGRENZI STUDIO will have the right not to activate or suspend the service until the related shortages.
  4. On the occasion of the first request for activation of a profile by the user, LEGRENZI STUDIO will attribute him a password. The latter recognizes that these identifiers constitute the system for validating user access to the services and the only system suitable for identifying the user that the acts performed through such access will be attributed to him and will have binding force towards him.
  5. The user undertakes to maintain the secrecy of his access data and to keep it with due care and diligence and not to transfer it even temporarily to third parties.

Art. 5 – Availability of products

  1. The availability of products refers to the actual availability at the time the buyer places the order. This availability must however be considered purely indicative because, due to the simultaneous presence on the site of multiple users, the products could be sold to other customers before order confirmation.
  2. Even after sending the order confirmation email, there may be cases of partial or total unavailability of the goods. In this case, the order will be corrected automatically with the elimination of the unavailable product and the buyer will be immediately informed via email and, in case of payment already made, it will be reimbursed.
  3. If the buyer requires the cancellation of the order, and if the order has not yet been shipped, LEGRENZI STUDIO will reimburse the amount paid within 2 days from the moment in which LEGRENZI STUDIO has become aware of the purchaser’s decision to terminate the contract.

Art. 6 – Products offered

  1. LEGRENZI STUDIO markets:
  • books
  • e-book
  1. The offer is detailed on our website at the link.

Art. 7 – Methods of payment and prices

  1. The price of the products will be the one indicated from time to time on the site, except where there is an obvious error.
  2. In the event of an error, LEGRENZI STUDIO will inform the buyer as soon as possible by confirming the order at the correct amount or cancellation. However, there is no obligation for LEGRENZI STUDIO to supply what was sold at the lower price incorrectly indicated.
  3. Site prices include VAT and do not include shipping costs. Prices may change at any time. The changes do not concern orders for which order confirmation has already been sent
  4. Once the desired products have been selected, they will be added to the cart. Simply follow the instructions for the purchase, entering or verifying the information requested in each step of the process. The order details can be changed before payment.
  5. Payment can be made by:
  • bank transfer
  • PostePay
  • Credit card (VISA, Mastercard, American Express)
  • PayPal

Art. 8 – Delivery

  1. LEGRENZI STUDIO will only make deliveries at the user’s home, provided at the time of purchase using Poste Italiane as a courier for shipments.
  2. For more information, please read the shipping page.

Art. 9 – Passage of risk

  1. The risks related to the products will pass to the buyer from the moment of delivery. The ownership of the products is considered acquired as soon as the full payment of all the amounts due in relation to them has been received, including shipping costs, or at the time of delivery, if this happens at a later time.

Art. 10 – Warranty and commercial compliance

  1. The seller is responsible for any defect in the products offered on the site, including the non-compliance of the items with the products ordered, in accordance with the provisions of Italian law.
  2. If the purchaser has signed the contract as a consumer, that is, any physical person acting on the site for purposes unrelated to any business or professional activity carried out, this warranty is valid on condition that the defect occurs within 12 months from the date of delivery of products; that the buyer presents a formal complaint regarding defects within a maximum of 7 days from the date on which the defect was acknowledged by the latter.
  3. In the event of non-compliance, the buyer who has signed the contract as a consumer will be entitled to obtain the restoration of the conformity of the products without expenses, by repair or replacement, or to obtain an appropriate price reduction or the termination of the contract with respect to the disputed assets and the subsequent restitution of the price.
  4. The defect exists when one of the following circumstances occur:
    1. the product  is not suitable for the use it must habitually serve;
    2. the product  does not conform to the description or does not possess the qualities promised by the seller;
    3. the product  does not present the usual qualities and performances of goods of the same type;
    4. the product  is not suitable for the particular use intended by the Consumer, if brought to the attention of the seller at the time of purchase.
  5. The defect does not exist if the Consumer is aware of the defect at the time of purchase, or could not ignore it with ordinary diligence.
  6. If the defect occurs within six months from the date of collection of the product , it is assumed, unless proved otherwise, that the defect is due to a defect of conformity already existing at that date.

Art. 11 – Withdrawal

  1. In accordance with the legal provisions in force, the purchaser has the right to withdraw from the purchase without any penalty and without specifying the reason, within the period of 14 days pursuant to art. 57 of Legislative Decree 206/2005 starting from the date of receipt of the products.
  2. In the case of multiple purchases made by the purchaser with a single order and delivered separately, the 30-day term begins on the date of receipt of the last product.
  3. The user wishing to exercise the right of withdrawal of the purchase can send an email, indicating the order number and all personal data to:


  1. The purchaser must exercise the right of withdrawal also by sending any explicit declaration containing the decision to withdraw from the contract or alternatively transmit the standard withdrawal form, as per Annex I, part B, D.Lgs 21/2014 not obligatory available here link.
  2. The consumer is required to deliver the goods to the supplier. It must be the consumer’s responsibility that the products be returned intact in their original packaging, with a suitable external packaging and must not appear to be used, otherwise the goods will not be accepted.
  3. The goods must be returned to:
  • Francesco Legrenzi
  • Via C.Battisti 20
  • 24023 Clusone (BG) – Italy
  1. The goods must be returned intact, in the original packaging, complete in all its parts and complete with the attached tax documentation. Without prejudice to the right to verify compliance with the above, the site will refund the amount of products subject to withdrawal within a maximum period of 10 days, Shipping costs will not be reimbursed.
  2. It is clarified that the products must not have been manipulated, used and must not show signs of wear, dents, abrasions or scratches that could compromise the possibility of being put back for sale.
  3. As foreseen by art. 56 paragraph 3 of Legislative Decree 206/2005, amended by Legislative Decree 21/2014, the site may suspend the refund until receiving the goods.
  4. The right of withdrawal does not apply in the event that the services and products of francesco-legrenzi.com are included in the categories of art. 59 of Legislative Decree 206/2005.
  5. The site will refund, using the same payment method chosen by the buyer during the purchase. In the case of payment made by bank transfer, and if the purchaser intends to exercise his right of withdrawal, he will have to provide the bank details: IBAN, SWIFT and BIC are needed to make the refund.
  6. Does the right of withdrawal not apply by law to orders for which an invoice with VAT number has been requested or to products with an intact SIAE seal? You can withdraw from the purchase of digital products (eBooks) or from shipping outside the European Union.
  7. If you have received a defective and/or damaged product, fill in the relevant form in the Contacts area, specifying in detail the problem encountered. It also contains photographs of the product when it was delivered before the package was opened. We will proceed to replace the product by sending a courier who will collect the defective and/or damaged copy and at the same time deliver a new intact copy.

Art. 12 – Data processing

  1. The buyer’s data is processed in accordance with the provisions of the legislation on the protection of personal data, as specified in the section containing the information pursuant to art. 13 D.lgs. 30 June 2003 and of the art. 13 EU Regulation 2016/679 (Privacy Policy).

Art. 13 – Safeguard clause

  1. In the event that one of the clauses of these General Conditions of Sale are null and void for any reason, this will in no case compromise the validity and compliance with the other provisions contained in these General Conditions of Sale.

Art. 14 – Contacts

  1. Any request for information can be sent by email to the following address info@francesco-legrenzi.com, by telephone at the following telephone number: (0039)-0346-23683, and by post to the following address:
  • Francesco Legrenzi
  • Via C.Battisti 20
  • 24023 Clusone (BG) – Italy

Art. 15 – Applicable law and jurisdiction

  1. These General Conditions of Sale are governed by Italian law and interpreted according to it, without prejudice to any other prevailing mandatory rule of the country of habitual residence of the purchaser. Consequently, the interpretation, execution and termination of the General Conditions of Sale are subject exclusively to Italian law.
  2. Any disputes inherent and / or consequent to them must be solved exclusively by the Italian court. In particular, if the buyer is a consumer, any disputes must be solved by the court of the place of residence or residence of the same according to the applicable law.

These conditions were drafted on 29/01/2019.


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